Contact Us

Our customer service hours are:

We are closed weekends and holidays.  Please remember if you are contacting us from outside of Canada, our holidays may not always correspond with yours!

To help us serve you better, if you are contacting us regarding an order you have already placed, please have your order number ready.  If you contact us outside of our normal hours and choose to leave a message, please include your order number.  Thank you!

Please be advised that contacting us repeatedly regarding the same issue only serves to increase your response time as we have to match up duplicate inquiries.  We will respond to your email, even if you only send it once.

Online Chat Support ---

Click the chat window below to chat with a real person!

This is our preferred method of communicating with our customers and has the fastest response time.  Available during our posted Customer Service Hours (see above).  When operators are available, chat requests are typically answered in 5-10 minutes.  You'll be given the option to leave a message if no operator is available.

Email ---

You can login to your account, and send e-mails directly to our customer care agents. 

Alternatively, you can email at service@canadaonly.ca.  We try to answer all emails within 2 business days.

Phone ---

You can call us at (403) 800-9310. Phone operators are available during our posted Customer Service Hours (see above).;

Physical Address ---

1035 McTavish Road
Calgary, AB
Canada T2E 7G9

Unfortunately we are not able to accept walk-in orders at this time for insurace reasons.  You must place your order online through our website and have it mailed to you.

If you received the incorrect item and are trying to return it, please contact us first before sending anything back to us.